Refund policy

Shipping Policy

Last updated: 26 October 2025

1. Introduction

At Infinite Engineering Ltd, we aim to ensure that all orders are processed, manufactured, and delivered safely and efficiently.
This Shipping Policy outlines our delivery procedures, timeframes, and related terms for both UK and international customers.

2. Order Processing

  • Orders are typically processed Monday to Friday, 8:00 AM – 5:00 PM (UK time), excluding public holidays.

  • Lead times may vary depending on stock availability, material supply, and machining schedules.

  • Custom or made-to-order components will have specific lead times confirmed at the time of quotation or order acknowledgement.

If there are any unexpected delays, our team will notify you promptly.

3. Delivery Methods

We use trusted UK and international couriers for all shipments, including Royal Mail, DPD, FedEx, and UPS, depending on the order type and destination.

You may also arrange your own courier collection from our Birmingham facility if agreed in advance.

4. Delivery Charges

  • Delivery charges are calculated based on order size, weight, and destination.

  • Shipping costs will be clearly stated on your quotation, order confirmation, or invoice.

  • For large or palletised shipments, freight charges will be quoted separately.

5. UK Deliveries

  • Standard UK deliveries usually take 1–3 working days after dispatch.

  • For custom-manufactured or bulk engineering components, dispatch dates will be confirmed once production is complete.

  • All deliveries require a signature upon receipt unless otherwise agreed.

6. International Deliveries

  • We deliver worldwide; however, international delivery times vary by location and courier.

  • Customers are responsible for any import duties, taxes, or customs clearance fees applicable in their country.

  • We provide export documentation and HS codes where required.

7. Tracking and Delivery Confirmation

Where possible, tracking information will be provided once your order has been dispatched.
If your order has not arrived within the expected timeframe, please contact us at info@infiniteengineering.co.uk quoting your order or invoice number.

8. Damaged or Lost Shipments

  • Please inspect your order upon delivery and report any visible damage to both the courier and us within 24 hours of receipt.

  • Claims for lost parcels must be made within 7 working days of the expected delivery date.

  • We will assist with courier investigations and, if confirmed lost or damaged, arrange a replacement or issue a refund as appropriate.

9. Collections

Customers may collect goods directly from our workshop by prior arrangement.
Collection times are typically Monday to Friday, 8:30 AM – 4:30 PM.
Please ensure you bring proof of order or identification when collecting goods.

10. Delivery Delays

While we make every effort to meet agreed delivery dates, delays may occur due to:

  • Material shortages

  • Courier issues

  • Force majeure events (e.g., weather disruptions, strikes, or transport delays)

We cannot be held liable for losses caused by delivery delays outside our reasonable control.

11. Contact Us

For any questions or concerns regarding your order or delivery, please contact:

Infinite Engineering Ltd
11 Bolton Street,
Bordesley Green,
Birmingham,
B9 4HH, United Kingdom
Phone: 0121 773 6190
Email: info@infiniteengineering.co.uk

✅ Summary:
This Shipping Policy clearly sets out:

  • Order processing and lead times

  • Domestic and international courier handling

  • Liability for delays, damage, or customs fees

  • Contact details for delivery support

It’s ready to publish as-is and complements your Privacy Policy and Terms of Service perfectly.

Would you like me to now format all three (Privacy, Terms, and Shipping Policies) into a matching branded PDF set for Infinite Engineering — ideal for web upload or printed use in client documentation packs?


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returns and refund

ChatGPT said:

Excellent — the Returns & Refund Policy is the final piece of your website’s legal and customer service framework.

For Infinite Engineering Ltd, the policy should reflect that your products are primarily custom-engineered and made to order, while still complying with UK consumer protection and business regulations.

Here’s a professionally drafted and UK-compliant Returns & Refund Policy, tailored specifically for a precision engineering / manufacturing business like yours 👇

Returns & Refund Policy

Last updated: 26 October 2025

1. Introduction

At Infinite Engineering Ltd, we take great pride in the quality and precision of our work.
Each component and assembly is manufactured to exact specifications, and every order is inspected before dispatch.
This Returns & Refund Policy explains when and how returns, replacements, or refunds may be accepted.

2. Custom and Made-to-Order Products

Most of our products are custom-made or manufactured to specific customer drawings and requirements.
As such, these items cannot be returned or refunded once production has commenced, except where:

  • The product is faulty, damaged, or non-conforming to the agreed specification, or

  • We have made a manufacturing or processing error.

In such cases, we will review the issue and, where appropriate, offer a replacement, repair, or refund at our discretion.

3. Standard Stock Items

If you purchase a standard or stock item (not made to order), you may request a return within 14 calendar days of receipt, provided that:

  • The item is unused, undamaged, and in its original packaging, and

  • You obtain a Return Authorisation Number (RAN) by contacting us before returning the goods.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Damaged or Incorrect Goods

Please inspect your order upon receipt and notify us of any issues within 48 hours of delivery.
If goods arrive damaged, incorrect, or not as described, please email info@infiniteengineering.co.uk with:

  • Your order or invoice number

  • Photographs showing the issue

  • A brief description of the problem

We will investigate promptly and arrange a replacement, credit, or refund where appropriate.

5. Refund Process

Once your return is received and inspected:

  • We will notify you by email confirming approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

Please note that bank processing times may vary depending on your financial institution.

6. Non-Returnable Items

We cannot accept returns for:

  • Custom-manufactured or bespoke components

  • Goods that have been used, modified, or damaged after delivery

  • Special-order materials or items sourced specifically for your project

  • Products returned without prior authorisation

7. Cancellations

Order cancellations must be made in writing to info@infiniteengineering.co.uk.
If production has not yet begun, we may accept the cancellation without charge.
Once materials have been ordered or machining has started, cancellation may incur material and labour costs proportional to work completed.

8. Warranty

All products supplied by Infinite Engineering Ltd are covered by a 12-month warranty against manufacturing defects under normal use.
This warranty does not cover wear and tear, misuse, incorrect installation, or third-party modifications.

9. Contact Us

For return authorisations, refund queries, or warranty support, please contact:

Infinite Engineering Ltd
11 Bolton Street,
Bordesley Green,
Birmingham,
B9 4HH, United Kingdom
Phone: 0121 773 6190
Email: info@infiniteengineering.co.uk