Privacy policy

Privacy Policy

Last updated: 26 October 2025

1. Introduction

At Infinite Engineering Ltd, we are committed to safeguarding and preserving the privacy of our customers, suppliers, and visitors to our website.
This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Infinite Engineering Ltd is the data controller responsible for your personal data. This means we decide how and why your data is used.

2. Information We Collect

We may collect and process the following types of data about you:

a. Personal Information
When you interact with us through our website, email, or phone, we may collect:

  • Name

  • Email address

  • Phone number

  • Company details (if applicable)

  • Any other information you provide during communications with us

b. Website Usage Information
We may collect details of your visits to our website, including:

  • IP address and browser type

  • Traffic data and location data

  • Pages visited and time spent on our site

This helps us analyse website performance and improve user experience.

c. Cookies and Analytics
Our website uses cookies to improve your browsing experience. By using our site, you consent to our use of cookies.
We may also use analytics tools (such as Google Analytics) to understand how visitors use our site. You can manage or disable cookies through your browser settings.

3. How We Use Your Data

We use the information we collect to:

  • Process enquiries and provide our products and services

  • Respond to your communications and provide customer support

  • Maintain internal records and comply with legal obligations

  • Improve our website and customer experience

  • Notify you about important changes to our services or company

We process your data based on your consent, our legitimate business interests, and to fulfil contractual obligations.

We will never sell or rent your data to third parties.

4. Data Sharing

We may share your personal data only in the following circumstances:

  • Legal obligations: When required to comply with applicable laws or lawful requests.

  • Service providers: With trusted third parties (e.g., IT support or website hosting providers) who help us operate our business.
    These partners are bound by confidentiality and data protection agreements to ensure your information is kept secure.

If any personal data is transferred outside the UK (for example, through cloud storage or email hosting), we ensure that appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses.

5. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy, or

  • Meet legal, accounting, or reporting requirements.

When data is no longer required, it is securely deleted or anonymised.

6. Your Rights

Under UK data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Ask us to correct inaccurate or incomplete data.

  • Deletion: Request the deletion of your personal data (where legally permitted).

  • Objection: Object to processing under certain circumstances.

  • Data Portability: Request transfer of your data to another organisation in a machine-readable format.

To exercise any of these rights, please contact us using the details below.

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk | Tel: 0303 123 1113

7. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
While we strive to ensure full security, please note that no method of internet transmission is completely secure.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our website, and the “Last updated” date at the top will indicate when it was last revised.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Infinite Engineering Ltd
11 Bolton Street,
Bordesley Green,
Birmingham,
B9 4HH
Phone: 0121 773 6190
Email: info@infiniteengineering.co.uk

Alternatively, you can fill out the contact form on our website, and we will respond as soon as possible.

Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday – Sunday: Closed